Survey Administration (Customer Satisfaction)

We always believe we know what customers think about our products and services but do we really? A professionally designed and implemented customer survey program is the best way to identify product and service issues before you lose customers

Customer surveys are a necessary tool in your marketing arsenal to help satisfy customers. Utilizing surveys is the easiest and most quantifiable way to receive feedback regarding an organizations’ performance.

Consulture knows how to create, deliver and manage customer feedback programs.

Create

Typically, our clients utilize either phone-based surveys or web-enabled surveys. Consulture helps you create your survey from scratch: from questions to embedded logic and frequency and measurements – Consulture will create the entire survey program (including each survey) for you.

Deliver

Upon approving the final survey methodology and content. Consulture will administer each survey and provide you with the results in a professional easy to read results report.

Manage

Throughout the process, Consulture captures and tabulates the results of each survey. Upon the completion of each survey, you receive an itemized summary of results for each survey – this report includes Consulture’s interpretation of each survey along with an itemized action plan for future consideration.